This fulfillment policy outlines the guidelines for delivering our online fitness coaching services, which include video lessons, PDF documents, personalized 1:1 coaching, and communication with a dedicated fitness coach. All services will be provided online.

1. Refund Policy

We are committed to providing excellent service and customer satisfaction. However, we understand there may be situations where a refund is requested. Our refund policy is as follows:

At Fit Queen Academy, we strive to provide an engaging and results-driven experience through our online fitness coaching services. Since our services involve personalized coaching, digital content, and custom fitness plans, all purchases are nonrefundable. However, we believe in adding value and ensuring client satisfaction, which is why we have created our Re-Fun Policy to offer alternatives to refunds, depending upon the situation.

Refund Request Process: To discuss alternative refunds, email
[email protected], Full Name, reason for the request, and any relevant information. Refund requests will be reviewed, and if approved, processed within 7-10 business days.

2. Delivery Policy

All services are provided through online. Our delivery policy outlines how and when you will receive your services:

You will receive your customize fitness regimen and full access into Fit Queen Academy within 2 - 3 days after enrollment is complete.

3. Return Policy

Since our services are digital in nature, there is no physical product to return. However, we take client satisfaction seriously. If you are not satisfied with a particular service, please contact us, and we will work with you to resolve the issue.

4. Cancellation Policy

Subscription Based Services

Nonrefundable Payments:

All subscription payments are nonrefundable. Once your payment is processed for the current billing cycle, no refunds will be issued, even if you choose to cancel your subscription before the end of the billing period.

Service Continuation:

After canceling your subscription, you will continue to have access to all coaching services, including one-on-one sessions, video teachings, and digital resources, until the end of your current billing cycle term. You will not be billed for future cycles, but no refund or prorated amount will be given for the time remaining in the current term.